I did a little digging and the first one the individual has to send in a request themselves to be on the show. The second one friends nominate them and the individual gets bombarded by the hosts and have to make a split second decision about whether or not to be made over.
Now, I can understand in the second show a persons reluctance to hear that their wardrobe is not up to par, needs to be thrown out, how their hair is bad and needs to be changed, etc., etc. (though sometimes the one host could be a little more gentle). They didn't really ask for this to happen to them. I have sympathy for the person.
The first show, though, I have no sympathy for them. If you've put a request in for someone to come in and revamp your wardrobe and style then ditch the attitude! You've ASKED for it! Geesh.
Yep, I'm feeling better.